IT Field Services Technician

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research / development.

Suffolk – America's Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation / aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors."

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Position Summary

The IT Field Services Technician provides in-person and remote support for Suffolk's core IT infrastructure and end-user technologies across the Florida East Coast, based in the Miami office with regular travel to offices and jobsites in Miami, Ft. Lauderdale and West Palm Beach. This role is responsible for resolving Tier 1 and Tier 2 technical issues, supporting jobsite mobilizations, and ensuring the readiness and reliability of IT equipment at both regional offices and active construction sites. The Technician plays a critical role in onboarding, equipment setup, and maintaining high levels of service and responsiveness, particularly for VIP users and job-critical systems.

Responsibilities

• Troubleshoot and resolve Tier 1 and Tier 2 technical issues, escalating more complex problems to Field Services Engineers.
• Provide onsite support for desktop computing, network access, wireless, mobile devices and A / V systems at both regional offices and construction jobsites.
• Respond to service requests related to jobsite mobilization, including setup of Internet, firewalls / switches, wireless access points, copiers and other infrastructure.
• Support VIP and executive users, ensuring timely and professional service for high-priority requests.
• Assist in onboarding and offboarding tasks including workstation configuration, hardware delivery / setup, and decommissioning.
• Document issue resolution steps and contribute to SOP development and maintenance.
• Ensure all hardware and software assets are tracked in ServiceNow and inventory systems are up to date.
• Collaborate with team members to complete project-related support tasks within defined scope.
• Travel regularly to job sites as needed, maintaining strong field presence and communication.

Qualifications

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and / or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

J-18808-Ljbffr