Client Account Manager

Client Account Manager

The Client Account Manager (CAM) plays a crucial role in driving revenue retention and growth while ensuring customer satisfaction and success using our products. As a CAM, you will manage a portfolio of existing accounts, nurture relationships, identify expansion opportunities, and drive revenue through upsells, cross-sells, and renewals. You will be a trusted advisor, leveraging data and product knowledge to optimize your customers' businesses and drive further adoption of TrustEngine solutions.

Responsibilities

• Build and maintain strong relationships with key stakeholders and decision-makers, serving as a trusted advisor starting from onboarding to ensure customers achieve their desired outcomes using TrustEngine solutions.
• Develop and execute strategic account plans to maximize revenue and customer lifetime value through upselling, cross-selling, and identifying new opportunities for expansion.
• Conduct regular business reviews to assess customer health satisfaction and proactively uncover expansion opportunities.
• Achieve assigned revenue targets by proactively identifying and pursuing upselling, cross-selling, and renewal opportunities.
• Proactively monitor customer health, identify potential risks, and develop mitigation strategies to ensure continued success and accurately forecast revenue performance.
• Provide ongoing support and guidance to customers, ensuring they have the resources and knowledge to fully utilize and succeed with TrustEngine solutions.
• Analyze customer data to understand product usage, identify areas for improvement, and drive adoption of Trust engine products by LOs.
• Develop and present data-driven recommendations to optimize customers' business processes and maximize the value they derive from TrustEngine solutions.
• Collaborate effectively with internal teams (Marketing, Sales, Product, and Support) to convey customer needs and achieve revenue and growth goals.