VP of Operations

Vp Of Operations

We are looking for an experienced VP of Operations to join our team in Baltimore, Maryland, within the financial services industry. This role requires a highly skilled leader to oversee and manage critical operational functions, ensuring excellence in service delivery and regulatory compliance. As this is a long-term contract position, you will play a pivotal role in driving efficiency and innovation in banking operations.

Responsibilities :

• Lead the development, deployment, and maintenance of electronic and cash management-based banking products and services.
• Collaborate with account and business development teams to support the sales and onboarding of electronic banking solutions, while providing training to internal teams.
• Supervise departmental operations, manage staff, and oversee vendor relationships to ensure seamless workflow and compliance.
• Analyze dormant accounts to ensure adherence to escheatment laws and internal procedures.
• Coordinate the processing of returned mail and manage skip tracing functions, ensuring accurate documentation and secure record storage.
• Research and respond to subpoenas, legal inquiries, and customer concerns with professionalism and efficiency.
• Ensure regulatory compliance across all banking activities and prepare documentation for federal and state examinations as well as external audits.
• Identify and implement workflow and system enhancements to boost operational efficiency and address gaps in Electronic, Deposit, and Loan Operations.
• Participate in product development initiatives, ensuring alignment with operational capabilities and integration with other departments.
• Serve as a key member of organizational committees, providing expertise on operational initiatives and technology integration.

Requirements :