Engraving Tech I

Job Purpose

As the Engraving Technician I will assist the Engraving Manager in fabricating labeling, signage, recognition and personalization items for BG-Engraving and BG-Masterworks. They will perform in a fast paced, detail-oriented environment, ensuring customer satisfaction and high-quality output.

Duties & Responsibilities

• Adhere to company policies and present a professional, positive attitude at all times.
• Use design software to create or modify engraving items.
• Set up, program, and operate all necessary equipment including rotary engravers, CO2 and Fiber laser engravers, and digital printers.
• Set-up new customers and leads into CRM system using various software programs.
• Lead projects on New or Existing Clients' work orders from start to finish with strong customer and technical service.
• Identify, report, and recommend corrective action for any non-conformance on inventory / supply, pre-production and production runs that do not meet internal and / or external standards.
• Clean / deburr labels as needed.
• Perform light maintenance on equipment for preventive maintenance, replace consumables, and minor repair / replacement of worn or broken parts.
• Count and stock finished parts as well as perform inventory counts when needed.
• Review work orders to ensure work is performed according to specifications.
• Identify and recommend new processes necessary, such as new jig design, for new product offerings or to optimize existing product processes for quality or efficiency.
• Provide superior quality customer service and communication.
• Perform and communicate well with others in a team environment.
• Operate, maintain and clean Engraving machinery and equipment.
• Maintain a work area that is always “tour ready”.
• Professionally interact with customers via phone, email and in person.
• Other duties as assigned.

Qualifications

PIf06a59cd591b-30511-38890722