Enterprise Systems Administrator

Job Title :

Enterprise Systems Administrator

Department : Technology

Reports to :

Chief Information Officer or Designee

Effective Date : 08 / 15 / 2024

FLSA Status :

Exempt - Computer Employee

Job Summary :

The Enterprise Systems Administrator provides support to ensure the efficient operation of enterprise systems; and solves enterprise systems related problems. This position supports Yuma Union High School District #70 and Yuma Elementary School District #1.

Essential Job Functions :

• Configure and support enterprise systems (e.g., device management systems, identity management systems, network systems, telecommunications systems, building systems, etc.) to ensure efficient systems operations.
• Maintain and improve enterprise systems functionality (e.g., install software updates and patches, develop automations and integrations, etc.)
• Troubleshoot and resolve issues related to enterprise systems use.
• Research and recommend solutions to improve the efficiency of enterprise systems operations.
• Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (eg., email, chat, etc).
• Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions.
• Collaborate with cross-functional teams, district personnel, vendors and service providers, etc., to improve support and resolve problems.
• Participate in meetings, training, conferences, projects, etc.
• Prepare reports and documentation related to providing enterprise system support.
• Stay up-to-date on emerging technologies, support trends, cybersecurity practices, etc.

QUALIFICATIONS

Required (Education & Experience) :

Additional Eligibility Requirements :

Position Type & Work Schedule :

Knowledge, Skills, and Abilities

Work Conditions :

Note(s) :