POSITION SUMMARY
The Presale Resource Planning Advisor performs the capacity forecasting function for back office operational teams specific to Presale. Reviews and trends key metrics such as receipts, inventory, membership, attainment, barrier time, productivity, at work/on production, attrition, volume mix, on-shore vs. off-shore and the respective staffing requirements. Reviews results with matrix partners on a monthly basis, providing strategic direction on how to best leverage the staff going forward, what their forecasted results are and provides recommendations on new hire needs, conversion skill needs and up-training needs. Understands the long term and short term plans for Presale, that maximize overall resource utilization across all available supply levers while ensuring best in class service levels.
This position is in-office aligned, which will require the flexibility to perform onsite 3 days per week at a designated Cigna facility.
Primary Functions
Key Qualifications
Long Term Workforce Planning Advisor, Presale Capacity Planning - Hybrid • Denver, CO
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