Senior Medical Secretary

Senior Medical Secretary

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care.

Position Summary : We have an exciting opportunity to join our team as a Senior Medical Secretary. In this role, the successful candidate will perform administrative and surgical coordination tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules.

Job Responsibilities :

• Schedules appointments for visits, treatments, and surgical procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Performs other duties as needed.

Administrative Physician and Practice Support :

Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.

Provides patients with non-clinical instructions for any upcoming appointments / procedures.

Promotes the use and sign-up of MyChart.

Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.

Reviews the waitlist periodically and ensures patients are being called and offered appointments.

Responsible for rescheduling patients when physicians are out or blocking their schedules.

Organizes and distributes mail and faxes.

Has a general knowledge of the practice / physician specialty including conditions and treatments and scheduling scripts.

Manages the physician's calendars including creating and sending calendar invites.

Releases medical records in accordance of HIPPA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe.

Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC.

Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents / forms to correct destination.

Follows up with the physician on any outstanding messages related to patient care.

Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions / queries related to medical diagnosis or treatment to RN / provider.

Refers Surgical and Infusion scheduling to Senior Medical Secretary.

Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness.

Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and / or process for renewal.

Communicates with pharmacies and patients to clarify prescription questions and / or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN / LPN / Provider.

Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when required.

Responsible for Patient, Referral and Authorization workqueues.

Obtains and documents referrals received in EPIC.

Collaborates with other NYU Langone sites to ensure seamless continuation of care.

Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks).

Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.

Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments / procedures.

Communicate with patients regarding status of referrals and / or authorization.

Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention.

Performs other related duties as needed by providers and supervisor.

Patient Experience and Access :

Minimum Qualifications : To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications : Background in computer literacy preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being : physical, mental, nutritional, sleep