Manager Resource Planning

Planning Resource Manager

Northwestern Mutual is in search of a Planning Resource Manager who will develop, coordinate, and manage the execution for workforce development plans, strategy, and projects that support the operational areas of the company. The manager works with the operations leadership teams, vendors, and internal partners to ensure the delivery of staffing plans and service level results. Responsible for a team who optimizes staffing resources and reallocates staff based on workload and oversight of the intra-day service levels across enterprise operations. Partners with operational leadership to make recommendations and provide guidance on the implementation of changes as a result.

Characterized by proactively identifying, recommending, and implementing changes to policies and procedures to enhance the effectiveness and efficiency of the business unit. May assist in the strategic direction and implementation of the business unit.

Primary Duties & Responsibilities :

• Oversee the workforce planning process for operational business areas. This includes daily and interval forecasts, and the modification of efficient agent schedules.
• Works closely with the technical team lead to ensure workforce plans are meeting the needs of our business partners.
• Oversee the day-to-day operations of the area including developing, recommending, and implementing new policies and procedures, ensuring goal attainment, and complying with applicable laws and regulations.
• Proactively evaluates current workflow to develop and implement policy / procedure changes and / or service enhancements as a means of continually seeking opportunities to increase work efficiencies.
• Responsible for all people management activities including the direct management of other employees. Directing, monitoring, and evaluating day to day work flow / quality; assessing and maintaining performance standards and measures, hiring and retention of staff and employee discipline.
• Proactively leads efforts to manage cultural and process / procedural change across the department.
• Accountable for managing financial resources to include planning / budgeting.
• Assists senior management in the development of area's annual operational plan.
• Responsible for maximum operational efficiency through establishing, directing and coordinating the team's service activities, analysis of customer satisfaction and identifying changing service demands.
• Primarily focused on the execution of operational plan over the next year.
• Independently leads complex business area projects / support assignments with decision making authority and / or participates in cross-departmental projects.
• Recommends continuous improvements by identifying technical and service gaps, independently seeks and implements solutions.
• Problems and issues have a variety of interpretations and require careful evaluation and reference to many varied options impacting both the customer, financial representative, and the business. Assignments require reviewing diverse procedures and choosing from among many options where clear alternatives do not exist.
• May be sought out for their input and the ability to contribute to direction setting at a departmental level. Removes obstacles from group members to solving problems. Considers the long-term effect of solutions to include risk analysis.

Bring Your Best! What This Role Needs :

#LI-Hybrid

Compensation Range :

Pay Range - Start : $76,650.00

Pay Range - End : $142,350.00

Geographic Specific Pay Structure : 195 - Structure 110 : 84,350.00 USD - 156,650.00 USD

195 - Structure 115 : 88,130.00 USD - 163,670.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation, and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership, and continue to focus on meeting and exceeding business and personal objectives.