Project Manager - Professional Services

Project Manager - Implementations

The Project Manager - Implementations is a customer facing role responsible for managing Device and Interoperability Implementation projects for ICU Medical customers as well as managing the overall customer experience. The role leads assigned projects in a project management capacity, as well as presents issues, recommendations, and updates to customers and internal stakeholders on the assigned projects.

Essential Duties & Responsibilities

• Provide project leadership, organize and lead multi-disciplinary project team through associated project activities.
• Manage Service Delivery including Scope, Resources, Timelines and the Change Order Process.
• Set customer expectations in accordance with agreed upon terms and conditions.
• Proactively Identify, Communicate and Manage Engagement Risks
• Manage all engagements within predefined performance targets including customer satisfaction and profitability.
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget.
• Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
• Manages other Device Service projects, including but not limited to, field correction projects that are the on-market service component of Market Actions (Field Actions).
• Presenting to a variety of audiences in a variety of settings
• Support select Sales Activities and Presentations as the Subject Matter Expert

Knowledge Skills and Qualifications

Education and Experience

Minimum Qualifications

Travel Requirements

Physical Requirements and Work Environment

About Us

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you :

ICU Medical EEO Statement

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates. ICU Medical EEO Policy Statement Know Your Rights : Workplace Discrimination is Illegal Poster ICU Medical CCPA Notice to Job Applicants