Housing and Community Support Specialist

Overview

POSITION SUMMARY :

Boston Medical Center's Living Well at Home Program (LWAH) provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. Boston Medical Center and its affiliated providers and Community Health Centers serve tens of thousands of patients who face housing issues or are experiencing homelessness. New initiatives across the health system have led to the expansion of LWAH services, including the formation of a new Community Support Program for Homeless Individuals.

As part of the LWAH team, the Housing and Community Support (HCS) Specialist will provide case management services to high-risk patients with behavioral health diagnoses who are experiencing long-term homelessness. As a trusted member of the community, the HCS Specialist will help patients access and obtain and stabilizing in independent housing. HCS Specialists are responsible for engaging and enrolling complex patients into services; providing advocacy and case management services; providing specialty services to support a member in becoming "housing-ready" and supporting patients in the process of identifying and obtaining housing opportunities; supporting the development of an interdisciplinary care plan based on identified patient needs; facilitating access to social service resources; monitoring the patient's progress; and problem-solving with patients to both accelerate and enhance access to housing and community-based supports. As part of an interdisciplinary team, the HCS Specialists provides community-based one-on-one support in collaboration with family, social supports, and their health care team, both pre- and post-tenancy.

Position : Housing and Community Support Specialist

Department : Living Well at Home

Schedule : Full Time

Responsibilities

ESSENTIAL RESPONSIBILITIES / DUTIES :

Patient Engagement

• Visits and supports patients across Greater Boston through intensive in-home and community-based outreach.
• Builds rapport, trust, and positive-relationships with patients through collaborative, culturally-responsive, patient-centered approaches.
• Initiates face-to-face contact through assertive outreach with eligible patients to describe role, explain participation benefits and begin screening process.
• Works with patients and providers to set goals for patient's housing plan and overall care and provides guidance for patient to achieve those goals utilizing skills such as motivational interviewing.
• Providing patients and their support network with education, educational materials, and training about behavioral health and substance use disorders and recovery with support from clinical care teams.

Service and Care Coordination

Performance and Team Expectations

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

Job Requirements

Education :

Bachelor's degree in a behavioral health or related field OR Two years of relevant work experience OR Lived experience of homelessness or behavioral health conditions

Certificates, Licenses, Registrations Required

Driver's license and access to a car preferred. Will be required to complete community visits across Greater Boston region in a timely manner.

Experience

Knowledge and Skills

Special Working Conditions

This role requires hybrid working conditions including community based outreach and home visits as well as office based work and some ability to complete work remotely at home

Equal Opportunity Employer / Disabled / Veterans

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