A company is looking for an Assoc Specialist Remote Support IT.
Key Responsibilities
Support internal and external clients on various technical products and services
Troubleshoot and resolve basic technical issues related to software, hardware, or network connectivity
Maintain accurate records of customer interactions and issue resolutions in ticketing systems
Required Qualifications, Training, and Education
Must be 18 years of age or older
Authorization to work in the United States
Working knowledge of Windows OS and productivity software
Familiarity with ITSM tools and call tracking applications
Ability to handle a large call volume and multitask effectively
IT Support Specialist • Hampton, Virginia, United States
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