Technical Support Specialist

About Schwabe, Williamson & Wyatt

Schwabe is a premier Northwest regional law firm serving the needs of businesses in seven key industry sectors : Technology; Healthcare and Life Sciences; Consumer Products, Manufacturing and Retail; Natural Resources; Real Estate and Construction; Ports and Maritime; and Indian Country and Alaska Native Corporations. We have offices in four states, in the cities of Portland, Bend, Salem, Seattle, Vancouver, Anchorage, and Mountain View. Schwabe has a culture based on collaboration, innovation, and a drive to help our clients achieve success.

Position Overview

Schwabe, Williamson & Wyatt is seeking a full-time Technical Support Specialist to join our Portland office. This position requires full-time in-office presence (Monday through Friday) for the first 90 days. After this initial period, the role transitions to a hybrid schedule with three in-office days per week, though additional days may be required based on project demands or coverage needs. The position also includes participation in after-hours and weekend support on a rotating basis.

As a Technical Support Specialist, youll be part of a high-performing IT team supporting a 350-user law firm. In this front-line role, your technical expertise and customer service skills will be key as you troubleshoot hardware, software, and application issuesprimarily within Microsoft Officeto ensure smooth daily operations for attorneys and staff. Success in this role requires a proactive, user-friendly approach to problem-solving and the ability to clearly explain technical solutions to non-technical users.

Key Responsibilities

• Troubleshoot and resolve issues with Windows operating systems, Microsoft 365, and document management systems.
• Support legal specific applications such as time and billing systems, docketing, e-discovery and PDF tools.
• Provide remote access support with VPN and remote desktop environments.
• Support onboarding and offboarding processes, including setting up user accounts and equipment.
• Provide assistance in testing new or upgraded applications.
• Reset user passwords and grant document access with appropriate approval.
• Maintain working knowledge of all firm deployed applications.

Requirements

Schwabe, Williamson & Wyatt provides a team-oriented working environment, offering competitive salaries and excellent benefits including medical, dental, life, LTD, 401(k) / profit sharing, tuition reimbursement, Employee Assistance Programs, transit subsidy, paid holidays, vacation, and sick time off.

All qualified applicants will be considered for employment without regard to race, color, religion, ancestry, national origin, age, sex, disability, marital status, sexual orientation, gender identity or other status protected by law.

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