IT Technician Information Technology Dayton, OH

Job Description :

As an IT Technician, you will be part of a team of IT professionals providing in-house technical support for Reynolds and Reynolds associates. Your responsibilities include responding to user calls and tickets to support, troubleshoot, repair, and maintain end-user systems.

While your primary focus will be on supporting end-user workstation devices, you will also manage network devices, VoIP, Active Directory accounts, email administration, and support various applications. Opportunities exist to work on special projects involving research of new technology and solving complex problems.

Qualifications :

• 2-year IT degree or equivalent experience; A+ Certification is a plus
• Professional, strong work ethic
• Desire to work in a fast-paced environment with strong prioritization skills
• Strong technical skills in hardware and software troubleshooting
• Excellent customer service skills via verbal and written communication
• Flexible work schedule, including evenings or weekends, with travel as needed
• Ability to identify colors necessary for terminating and inspecting Cat 6 cables
• Willingness and ability to sit at a desk or be on your feet and walk throughout the shift
• Valid driver's license required
• Ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing

Training :

Training will be provided on Reynolds-based products, focusing on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support through hands-on training. Additional resources are available for self-motivated individuals seeking to excel.

Benefits :

Our associates receive medical, dental, vision, and life insurance, along with company contributions to HSA, a 6% 401(k) match, and paid time off. Our Dayton office offers training programs, amenities including a dining facility, fitness center, medical center, social leagues, and volunteering initiatives. Reynolds and Reynolds promotes a healthy, non-smoking environment and is an equal opportunity employer.

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