Contact Center RepresentativeMaitland, FL

Contact Center Representative

At AdventHealth Medical Group, you can be part of a team of driven professionals providing compassionate care to the communities across 9 US states. With a coalition of over 2000 physicians, we are ready to serve a wide variety of needs and communities. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care while remaining dedicated to improving the health and wellness of the people and communities we serve.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Schedule : Days

Shift : 8 : 00am - 5 : 00pm

Location : 2600 Westhall, Maitland, FL, remote

The Community You'll Be Caring For

Join a team that provides exceptional patient-based care.

Collaborative teams that work together for a common goal

Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care.

The Role You'll Contribute

Communicates in a cordial, professional manner with patients via phone.

Transfers incoming callers to appropriate department / location when necessary.

New patient registration (inputting demographic information, insurance information, etc.).

Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists

Updates computer referring physician data base.

Works with online scheduling system and EHR.

The Value You'll Bring To The Team

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

The Expertise And Experiences You'll Need To Succeed

Minimum qualifications :

• High School Graduate or Equivalent
• Previous customer service experience
• Proficient with computer programs : Email, PowerPoint, Excel, Word.

Preferred qualifications :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category : Physician Services

Organization : AdventHealth Medical Group Central FL

Schedule : Full-time

Shift : 1 - Day

Req ID : 25037297