Senior Manager, CX Strategy

A company is looking for a Senior Manager, CX Strategy & Operations.

Key Responsibilities

Lead planning and management of cross-functional strategic initiatives

Identify and optimize core CX processes to enhance efficiency and customer experience

Develop and execute a quality program to ensure positive customer outcomes

Required Qualifications

8+ years in Strategy & Operations, Business Operations, or Management Consulting, preferably in a CX or CS organization

Proven ability to design and implement scalable systems for complex challenges

Experience with process improvement methodologies (e.g., Lean, Six Sigma)

Comfort using large data sets for decision-making and evaluation

Experience in a fast-paced, cross-functional environment