Director, Partner Success

Director, Partner Success

About Synapticure As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimers, Parkinsons, and ALS.

The Role Synapticure is seeking a Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health. You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals.

The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by the challenge of solving complex problems that improve care for patients and caregivers. You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships. This role requires a proven ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.

Job Duties What youll be doing

• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels

Strategic Partner Management

Patient Engagement & Activation

Program Performance Management

Requirements What we look for in you

Were founded by a patient and caregiver, and were a remote-first company. This means our values are at the heart of everything we do, and while were located all across the country, these principles are what tie us together around a common identity :

Competitive salary commensurate with experienceComprehensive medical, dental, and vision coverage401(k) plan with employer matchingRemote-first work environment with home office stipendGenerous paid time off and sick leaveProfessional development and career growth opportunitiesThis is a remote-first position, with preference for candidates in Seattle, WA or Albuquerque, NM. Travel up to 10% may be required for partner meetings, site visits, and team gatherings.

$135,000 - $150,000 a year

Compensation details : 135000-150000 Yearly Salary

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