Talent.com
Genesys Technology Lead Contract
Genesys Technology Lead ContractRadiant Info Systems Ltd • Atlanta, GA
Genesys Technology Lead Contract

Genesys Technology Lead Contract

Radiant Info Systems Ltd • Atlanta, GA
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Position Summary:

The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a key technical resource. This individual works on projects that are highly visible and have broad implications for the business and the IS architecture.The Genesys Technology Lead, designs, develops and implements Technology solutions related to Telephony, Genesys Call routing, Framework, Reporting and associated Contact Center technologies for the TFS Customer Service Centers. In this role, the incumbent will act as a member of the Call Center Solutions team providing technology expertise for the + seat Contact Center. The technical lead also excels at diagnosis and versatile problem solving.

Key responsibilities for the Technology Lead include:

Research, Data Collection, Quality Assurance, Analysis and Problem Solving:

  • Assess customer requirements; work with Architecture Team to analyze the architecture of business events and data that support architecture; evaluate possible solutions; and present recommendations to IT management.
  • Provide technical training and education to internal IT associates, user personnel, business units and outside clients or customers.
  • Contribute to the development of annual business application system plans.
  • Apply strong problem solving skills to address complex technical issues and liaison with vendors to diagnose and resolve potential product defects.
  • Collaborate with and provide information to vendors during expert reviews. Review all AMM development and documentation to ensure technical and product best practices are being followed and documentation is complete.

Technology Leadership and Expertise:

  • Provide direction to developer staff and integrate activities with other IT departments to ensure successful implementation and support of project efforts.
  • Ability to perform hands on development when required.
  • Provides Genesys technical vision and capability understanding for all BTS and its Partners.
  • Demonstrate a good level of knowledge of core applications architecture
  • Identify the interdependencies between the Genesys environment and the other Technology domains. Work with the relevant BTS groups to manage those interdependencies.
  • Demonstrate detailed knowledge of integration concepts in a high volume batch and real-time environment.
  • Engage with TFS Architecture, Design and Engineering, and infrastructure team to provide recommendations to enable reliable and scalable operations.
  • Provide technical leadership in the design, development and implementation of projects

Planning

  • Has a role in the planning and design of core business systems.
  • Stay abreast of new and emerging technology and its impact on core business systems.
  • Identify best practices (used in other organizations or in Toyota) and implement them to solve problems and address challenges more effectively.

Technical Skills

  • 7-10 Years relevant Genesys work experience
  • BS in Computer Science or BS in Mathematics or equivalent job experience required
  • Understanding of financial services operations a plus
  • Experience with call center business processes and systems desired
  • Oracle or SQL DB experience a plus
  • Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, MS Project, etc)
  • Working knowledge of requirements management tools
  • Collaborate with cross-application teams to design comprehensive solution based on business and system requirements.
  • Create and document critical design consideration, proposals, functional specifications, use cases, and low level designs,
  • Review and approve project documentation, including estimates, RACIs, project plans, and technical blueprints.
  • Leverage thorough understanding of the business process and related information systems to create current technology process models (“as – is” process map) and future technology process models (“to-be” process map)

Technical Qualities

  • Strong understanding of Information Technology systems and Software Development Lifecycle
  • Strong understanding of Industry Standard/Best Practices in all areas of development activities
  • Strong understanding of Genesys infrastructure including Genesys Voice Portal.
  • Strong understanding of testing methodology

Qualifications

Genesys expert

Crear una alerta de empleo para esta búsqueda

Genesys Technology Lead Contract • Atlanta, GA

Ofertas similares

Technical Project Lead

2KB Energy ServicesDunwoody, GA, USA
A tiempo completo
Quick Apply

Dunwoody, GA, who thrives on ownership, collaboration, and client trust.If you're ready to step into a visible leadership role, this is your invitation to apply.As a Technical Project Lead, you'll ...Mostrar más

Implementation Consult

WorkNovas LLCAlpharetta, GA, United States
A tiempo completo +2
Quick Apply

MessageBody">Job Title: Implementation Consultant Location: Alpharetta, GA Type: 5 days Onsite Note :- We need a Develop...Mostrar más

Contracts Specialist

MiMedxAtlanta, GA, United States
A tiempo completo

At MIMEDX, our purpose starts with helping humans heal.We are driven by discovering and developing regenerative biologics utilizing human placental tissue to provide breakthrough therapies addressi...Mostrar más

 • Oferta promocionada

Purchasing / Contract Professional - IV

TriOptusAlpharetta, GA, United States
A tiempo completo

Sourcing Manager - Government Subcontracts/Resale.Location Options: Ashburn, VA or Alpharetta, GA or Irving, TX - Hybrid.Mostrar más

 • Oferta promocionada

Technical Lead - Remote

HHS Technology Group, Inc.Atlanta, GA, United States
Teletrabajo
A tiempo completo

WHO WE ARE :At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.HTG is a leader in the development and delivery of innovative, purpose-buil...Mostrar más

 • Oferta promocionada

Application Developer Lead

InsideHigherEdAtlanta, Georgia, United States
A tiempo completo

Center for Excellence in Teaching, Learning and Online Education (CETLOE) .The Lead Application Developer serves as a senior-level technical leader responsible for the architecture, development, in...Mostrar más

 • Oferta promocionada

HDPE/Corrosion Product Specialist

FergusonTucker, GA, GA, United States
A tiempo completo

This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Since 1953, Fer...Mostrar más

 • Oferta promocionada • Nueva oferta

Solutions Readiness Consultant

Saleo, Inc.ALPHARETTA, GA, US
A tiempo completo
Quick Apply

Saleo is looking for a Solutions Readiness Consultant to play a pivotal role in ensuring the quality, reliability, and readiness of our products.In this role, you will be a key contributor to our f...Mostrar más

Lead Mobility Core Decomm Engineer

Expert Technology ServicesAlpharetta, GA, United States
A tiempo completo
Quick Apply

Job Summary (List Format): - Maintain, troubleshoot, and decommission network hardware, especially in telecom environments.Analyze real-time logs to support outage troubleshooting and resolution.Un...Mostrar más

AVP, Reliability Engineer

Synchrony FinancialALPHARETTA, Georgia, United States
A tiempo completo

The AVP, Reliability Engineer craves working in a hands-on system design and architecture environment, and leads by example to make sure time sensitive projects get done on time and to specificatio...Mostrar más

 • Oferta promocionada • Nueva oferta

Broker Service Management Lead

Allianz CommercialAlpharetta, GA, United States
A tiempo completo +1

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.We ar...Mostrar más

 • Oferta promocionada • Nueva oferta

Tech Lead, Implementation

HeadFirst B.V.Atlanta, GA, US
Indefinido

Manager, Technology Solutions Implementation.Reporting, Tech and Automation.Working as part of the Tech Implementation team, your VMS expertise and functional knowledge will enable our market leadi...Mostrar más

Theory of Constraints Business Consulting Lead

Goldratt GroupAtlanta, GA, US
Teletrabajo
A tiempo completo
Quick Apply

Theory of Constraints Business Consulting Lead.We are looking for team players with integrity, an open-minded attitude to resolving problems, and a willingness to be accountable for results.We work...Mostrar más

Contract Development Specialist

Sunrise SystemsAtlanta, Georgia, United States
A tiempo completo
Quick Apply

Job Title: Contract Development Specialist.Location: Hybrid role, MUST be local to Metro Atlanta.Duration: 09 months of contract.The Contract Development Specialist (CDS) will be responsible for ut...Mostrar más

Head of Applications Engineering

Slip RoboticsNorcross, GA, US
A tiempo completo
Quick Apply

Slip Robotics deploys autonomous loading and unloading robots at customer warehouse and manufacturing sites under a Robotics-as-a-Service (RaaS) model.When a customer signs a contract, someone has ...Mostrar más

Lead Operating Engineer

JLLAtlanta, GA, GA, United States
A tiempo completo

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.JLL empowers you to ...Mostrar más

 • Oferta promocionada • Nueva oferta

Legal Engineer – AI and Automation - Konexo US

Eversheds SutherlandAtlanta, Georgia, US
A tiempo completo

We have an exciting opportunity for a Legal Engineer – AI and Automation at Eversheds Sutherland (US) LLP.We are searching for someone who wants to be a valued contributor and member of a talented ...Mostrar más

 • Oferta promocionada

Principal Specialist, Commercial Contracts (Remote)

RaytheonAtlanta, GA, United States
Teletrabajo
A tiempo completo

Contracts SpecialistCollins Aerospace Environmental & Airframe Control Systems (EACS) is looking for an individual who is familiar with fixed price and time / material contracts related to Commerci...Mostrar más