Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

If you are the type of person that makes people feel welcome with an energy and positivity that you can feel through the phone, what are you waiting for? Come join the Coastal Pools Team today!

Target Hire Date is December 2025

We are on the search for a highly capable Customer Service Representative to join our team in Grasonville, Maryland. In this role, you will be vital in handling customer support, sales, and showroom duties. This role will require you to interact with customers in our showroom and manage customer inquiries in a call center environment.

Responsibilities :

• Provide exceptional customer service by answering inbound calls and responding to customer inquiries
• Manage order entries and schedule appointments, ensuring accuracy and efficiency in all transactions
• Utilize web-based tools such as JobTread, Google Earth, Sales CRM and Microsoft applications for data entry and customer communication
• Maintain comprehensive product knowledge to provide efficient and accurate customer support
• Handle customer correspondence via email, phone, and JobTread professionally and promptly
• Work within a call center environment, efficiently managing a multi-line phone system
• Foster in-person communication when necessary, providing excellent service to all customers
• Develop and maintain an understanding of sales and design to better assist customers
• Show a willingness to learn and adapt to changing customer service and sales environments.

Requirements

What Coastal Pools Offers You