Contact Center Operations Manager

A company is looking for a Manager, Contact Center Operations.

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and enforcing accountability

Coach and develop agents through structured feedback and performance management

Oversee day-to-day operations of sales and service teams, ensuring alignment on strategic goals

Required Qualifications

2+ years of experience managing a team of inbound contact center agents in a high-volume environment

Proven ability to manage through others and hold team leads accountable for performance

Experience using data to diagnose issues and implement operational changes

Track record of driving performance by managing inputs effectively

Comfortable working with onshore and offshore teams in a tech-forward environment