Donation Coordinator I

Job Description

Job Description

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values : passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Donation Coordinator I (DC I) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the DC I is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, and ensuring every opportunity for donation is maximized. This role is vital in fulfilling DNWest’s mission to save and heal lives through the selfless generosity of donors and their families.

Operating in a 24 / 7 / 365, fast-paced environment, the DC I collaborates with hospitals, hospices, medical examiners / coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion. This position serves as a foundation for required professional growth, leading to the Donation Coordinator II role, where individuals obtain authorization and conduct medical / social history interviews with donor families.

The DC I’s work is not just a job – it’s a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Referral Intake

• Approach each case with a “rule in vs rule out” mindset while conducting all responsibilities, ensuring no opportunity for donation is missed.
• Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner / coroner’s offices.
• Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression.
• Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.

Case Coordination and Donor Screening

Family Care Specialist – Donation Discussion

General

QUALIFICATIONS

EDUCATION AND EXPERIENCE

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.