Collections Specialist (Open)
Location : Lawrenceville, GA - Sever Rd - Cust. installations
How will you contribute and grow?
We are hiring! The Collections Specialist is responsible for communicating with customers to collect on past due accounts.
Airgas is hiring for a Collections Specialist in Lawrenceville, GA!
At Airgas, we respect, honor, and value diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking for you!
- Strong passion for fostering an environment of Diversity, Inclusion, and Respect.
- Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.
- Schedule : M-F 10AM-7PM 2 days per week, and 9-6pm the other 3 days.
- We are looking for a Detailed Oriented Individual that is ready to Join a Great Team of Collectors!
Excellent Benefits : Airgas offers a full benefits package that includes : Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment
Essential Duties and Responsibilities :
Monitor and manage assigned accounts.Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment.Provide customer service regarding account and collection issues. Assist customers with account reconciliation questions and discrepancies as needed.Contact customer and resolve short payments / remittance questions. Communicate closely with Cash applications team.Process customer refunds.Review and process account adjustments, credit memos and small balance write-offs.Accountable for reducing delinquency for assigned accounts.Review and release and / or hold customer orders based on account status (credit limit, past due invoices, etc), Work with Sales Dept to ensure that accounts are managed efficiently.Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts).Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals.Work closely with Sales department to provide data as needed and ensure timely resolution of AR issues.Other duties deemed appropriate and assigned by management.Are you a match?
Required Qualifications :
At least 5 years of commercial collection experience.An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.The successful candidate must have a strong customer service mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals.Personal Characteristics :
Good organizational and people skills. The ability to work and navigate within a complex organization.Strong verbal and written communication and customer service skills and a quality mindset.The ability to adapt to a rapidly-changing environment and understand / utilize new technologies and tools.Physical Demands :
Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch. Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.Work Environment :
The noise level in the work environment is usually moderate and the work environment is an office setting.Your differences enhance our performance
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Join us for a stimulating experience : At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently.
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.