Parts Runner

Job Overview

Summary/Objective
The Parts Runner is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories Essential Functions

• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory notifies parts department counter/warehouse representative
• Expedites the delivery of parts to the service drive including following up on special ordered items and promptly delivers to service drive employees when received.
• Processes orders for daily shipment, delivery, or pick-up at counter
• in accordance with company policies
• Replenish assigned inventory daily
• Maintain inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
• Conducts inventory control activities and audits as directed by Supervisors
• Works with the parts and service drive employees to ensure a timely turnaround of parts needed for internal jobs
• Establishes and maintains good working relationships with service drive departments and the sales department
• Assists "self-service" retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
• Answer phone calls, providing price quotes and other information to customers as requested
• Takes phone orders, following all procedures and completing all required documentation in accordance with company policies
• Establishes and maintains good working relationships with "self-service" retail customers
• Completes all documents, forms and reports in accordance with company policy
• Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Uses proper safety equipment and acts in accordance with company policies, regulations
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Ability to deliver requested parts to areas throughout the dealership or via delivery vehicles.
• Good customer service skills.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
• Ability to ensure use proper safety equipment
• Computer proficiency
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility No Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
This position may work outside in extreme cold and heat Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required. Required Education and Experience
High school diploma or the equivalent and one year related experience or equivalent combination of education and experience. Preferred Education and Experience
High school diploma or the equivalent and one year related experience or equivalent combination of education and experience. Additional Eligibility Qualifications (Certification/Licenses/Registrations)
* Valid Driver's License