Medical Director

About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We've built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.

Job Responsibilities

The Market Physician Manager is a key member of the Triad clinic leadership team responsible for providing direct primary care and leading the team of care providers This position provides medical oversight, expertise, and leadership to ensure high quality healthcare services delivery across the care team. In partnership with the Triad, this role guides the providers of the multi-disciplinary, integrated care service, which is focused on achieving Crossover's "quadruple aim" 1) decreased spend, 2) increased quality, 3) improved engagement, and 4) strong employee / provider engagement.

• Implements, optimizes, and recommends improvements to Crossover's standards of care and operations workflows, including participation in the selection of suitable treatment plans for patients / members.
• Leads and collaborates with the care team in providing appropriate / integrated care plans. Partners alongside a lead nurse and administrator to run the practice.
• Develops clinical programs, coordinating with Crossover Medical Group (MG) and program leaders.
• Develops and implements annual clinic goals and operating plans in partnership with the Triad and MG leadership. This includes achieving operating system metrics, patient outcomes, growth targets, population health metrics, and financial metrics.
• Identifies and recommends account growth ideas.
• Co-leads daily huddles agendas and ensures communication is shared / cascaded across the care team.
• Leads the practice in achieving quality goals and metrics and implementing quality assurance programs.
• Ensures compliance with all policies (quality, privacy, etc.) , procedures, and protocols of the practice, including assisting other care providers and extended care teams to comply and collaborate on clinical outcome reviews and measurements.
• Hires, coaches, and develops care team talent (physicians, optometrists, behavioral health, health coaches, physical medicine). Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations.
• Ensures all clinical data is accurately captured and reported. Recommends enhancements to core EHR and practice management systems.
• Provides availability for medical and technical questions for employees, patient care staff and ancillary care providers, including after-hours coverage, as needed.
• Performs other duties as assigned.

Required Qualifications

Preferred Qualifications

Physical Job Requirements