Director, Product Management

Director, Product Management

The Director of Product Management leads the strategy, development, and execution of digital products with a focus on CRM and marketing technology. This role serves as the primary liaison between Marketing and Technology, ensuring that customer engagement platformsespecially Salesforceare optimized to support organizational goals. The Director also oversees product delivery, incorporating project management practices to ensure timely execution.

This role will collaborate rigorously with content owners and producers (Marketing, Communications, Education, Exhibitions, Collections, Institutional Advancement, and Operations) and technical teams (platform development, applications, and server). The Director will also support technical portions of in-gallery interactives and audio guides, ensuring governance, technical supportability, and product lifecycle management.

Essential functions include owning the product vision and roadmap for CRM and marketing technology platforms, acting as the strategic intermediary between Marketing and Technology, leading cross-functional teams through the full product lifecycle, managing project timelines, deliverables, and resource allocation for CRM-related initiatives, ensuring seamless integration of Salesforce with other platforms, championing data-driven decision-making, monitoring KPIs, staying current on Salesforce releases, collaborating with IT leadership to align CRM strategy, and more.

Volunteer requirements include participating in the Annual 5K Fundraiser and September 11 Commemoration, as assigned, and assisting with other special projects and events in support of all 9 / 11 Memorial and Museum, as assigned.

Qualifications / skills requirement includes 7+ years of experience in product management, deep expertise in Salesforce CRM, strong understanding of marketing operations, demonstrated success leveraging digital engagement, extensive experience with content management systems, strong knowledge of web, mobile application, and software development processes, proven ability to lead and inspire cross-functional teams, excellent communication, stakeholder management, and organizational skills, and a bachelor's degree in Business, Marketing, Multimedia, Media Management, Computer Science, or related field.