IT Support Specialist

A company is looking for an IT Support Specialist to assist with internal systems operations and technical support.

Key Responsibilities

Handle day-to-day IT operations, including hardware setups and account troubleshooting

Assist internal users with errors via the Jira service management ticketing system

Own and improve the end-user onboarding and off-boarding process and experience

Required Qualifications

2-3 years of hands-on experience in IT, including Mac hardware and software / SaaS applications

Experience with Apple device MDMs and SaaS application administration

Excellent judgment with an emphasis on security, privacy, and compliance

Experience in a HIPAA, SOC2, or ISO 27001 compliant environment is a plus

Experience working with remote teams preferred