Customer Success Manager, Biopharma

A company is looking for a Customer Success Manager, Biopharma.

Key Responsibilities

Manage a portfolio of up to 15 biopharma accounts, focusing on value realization and customer satisfaction

Deeply understand customer goals and strategies to align solutions effectively

Collaborate with cross-functional teams to influence product and sales strategies based on customer insights

Required Qualifications

7+ years of experience in healthcare technology and customer-facing roles

Proven ability to build trust-based relationships with customer stakeholders

Experience in strategic program and project management

Background in RWD health analytics, CROs, or systems integrators in healthcare

Understanding of drug development and / or clinical trials