Production And Flooring Installation Manager
As the Production and Flooring Installation Manager, you'll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.
Benefits and perks include :
- Competitive Salary : $60,000-$80,000 - based on experience.
- Bonus Opportunities
- Paid Vacation and Holidays
- Health Benefits
- 401K Opportunity
- Company-Provided Computer
- Paid Training and Ongoing Development
- Full-Time Schedule : (M-F, some weekends if needed)
Qualifications :
Experience in flooring installation & production managementStrong communication skills (phone & in-person)Established industry contacts preferredProficient in scheduling, planning, and workflow optimizationTech-savvy (Salesforce, Excel, Outlook, etc.)Problem-solver with proactive planning skillsHighly organized and detail-orientedConfident decision-making abilitiesValid driver's license and insuranceKey responsibilities include :
Customer Relationship Management : Build and nurture lasting relationships to enhance customer satisfaction and retention.Sales Support : Provide assistance to the sales team, including possible ride-a-longs for complex quotes.Communication : Provide customers and installers with clear updates on project start dates and timelines.Team Collaboration : Hold weekly meetings with sales staff to discuss new sales and ongoing projects.Installer Recruitment and Vetting : Proactively seek out and evaluate installer talent.Installer and Vendor Management : Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.Conflict Management and Negotiation : Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.Daily Production Coordination : Communicate daily with installers to provide updates on project timelines and address any immediate needs.Problem Solving and Resolution in Construction : Address and resolve challenges during construction to keep projects on track.Warehouse and Inventory Management : Organize and oversee product storage, ensuring efficient and orderly warehouse operations.On-Site Quality Control : Conduct regular job site visits to verify that work meets company standards and customer expectations.Product Management : Oversee product allocation and manage job costs efficiently.Documentation : Take before-and-after photos for every project to ensure accountability and qualityCustomer Satisfaction : Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.Meet Brett Franchise Owner
Brett recently purchased a high-performing territory with Floor Coverings International and is excited to bring his business savvy and technology expertise to his new venture. With a strong background in leadership and innovation, Brett is ready to take his business to the next level and deliver an exceptional experience to his customers. Brett and his wife, Brittney, have a wonderful blended family of six kids. Their lives are filled with activity and joywhether it's cheering from the sidelines at football and basketball games, supporting their kids in baseball, or enjoying dance recitals. Family time is at the heart of everything they do, and Brett looks forward to building a business that reflects those same values of connection, care, and commitment.
Ready to Apply? If you're motivated, skilled in managing people and production, and excited to join a company known for integrity and customer care, apply today!
