Customer Service SpecialistMark Quinzi Farmers Insurance • Scottsdale, AZ, US
Customer Service Specialist
Mark Quinzi Farmers Insurance • Scottsdale, AZ, US
Hace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoLove helping people and take pride in finding solutions. Have multitasking and organizational skills to work on multiple issues at one time. Work well in a team environment and collaborate well with others. Assess customer requirements to recommend the best products and solutions. Review renewal policies and follow up on necessary updates or changes. Process simple and complex policy changes and issue certificates of insurance as needed. Block off schedule for cross-sell / up-sell products to existing customers. Keep accurate records of all customer interactions, inquiries, and actions taken. Assist with annual reviews by preparing personalized coverage recommendations and coordinating with the Agent / Producer to schedule renewal reviews. Must hold an active Arizona P&C or Personal Lines license, or be willing to pass state exam within 90 days (we will provide study materials). Base $21 w / o license and increases after licensing. Strong business results orientation able to meet established goals and metrics. Excellent multitasking skills and attention to detail. Solid understanding of products, billing, underwriting and processing guidelines. Team player and able to collaborate.
Job Description
Job Description
Are you passionate about helping others and making a positive difference in people's lives?
Do you have a talent for understanding the unique needs of customers and finding solutions?
Then join our Farmers Insurance team as a Customer Service Specialist. In this role you'll be the first point of contact for our customers and become a trusted advisor for policy, billing and coverage questions.
Responsibilities :
- Assess customers needs to provide efficient solutions and one-call service.
- Process policy and coverage changes ranging from simple to complex.
- Conduct Farmers Friendly Reviews (FFRs) with renewing policies.
- Identify open lines of business and make policy / coverage recommendations.
- Keep accurate records of customer interactions.
You'll be a great fit for this role if you :
Benefits
Hourly Base Salary + Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Team Lunches
Monthly Bonus Opportunities
Commission Opportunities
Flexible Schedule
Small & Fun Office Environment
Responsibilities
Requirements
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Customer Service Specialist • Scottsdale, AZ, US
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