Job Description
Job Description
We are looking for a skilled DevOps Engineer to oversee technical support operations and champion efficient system management for our team in New Orleans, Louisiana. This role requires a combination of hands-on problem-solving and leadership capabilities to ensure smooth workflows and effective collaboration across departments. Ideal candidates will have expertise in cloud technologies and automation tools, with a focus on delivering high-quality solutions.
Responsibilities :
- Manage and resolve complex technical issues, ensuring timely and effective solutions that align with organizational goals.
- Lead cross-functional collaboration to address challenges and improve operational efficiency.
- Advocate for customer needs by managing expectations and delivering exceptional service.
- Support change management initiatives, including documentation and issue tracking.
- Drive the adoption of automation tools and practices to enhance system reliability.
- Oversee the implementation and maintenance of infrastructure using tools like Kubernetes, Terraform, and Ansible.
- Participate in leadership meetings to provide insights and recommendations for process improvements.
- Monitor and optimize cloud-based systems, particularly within AWS environments.
- Facilitate team enablement and training to ensure consistent technical proficiency.
- Proven experience with Amazon Web Services (AWS) and cloud-based infrastructure.
- Strong background in DevOps practices, including CI / CD pipelines and automation.
- Proficiency in Kubernetes for container orchestration and management.
- Hands-on expertise with configuration tools such as Ansible and Terraform.
- Demonstrated ability to lead teams and collaborate effectively across departments.
- Excellent problem-solving skills with a proactive approach to technical challenges.
- Familiarity with change management processes and documentation.
- Effective communication skills to convey technical concepts and solutions.