Collections Specialist

Job Summary :

The Collections Specialist is responsible for ensuring timely customer collections in alignment with agreed payment terms. This self-motivated role involves performing Business-to-Business (B2B) collections while collaborating closely with management and the Sales team to maintain consistent customer service and achieve company financial goals. The position focuses on enforcing payment terms, improving Days Sales Outstanding (DSO), and ensuring accuracy in documentation and communication.

Key Responsibilities :

• Perform B2B collections to ensure customer payments are received according to agreed payment terms.
• Improve Days Sales Outstanding (DSO) performance in line with monthly and yearly company goals.
• Contact all past-due accounts promptly and enforce payment terms.
• Collaborate with customers to arrange payment schedules for upcoming and overdue invoices.
• Promote and assist customers in converting payments to ACH / Check and encourage electronic invoicing.
• Update and maintain accurate account information, ensuring all contact and billing details are current.
• Identify and resolve invoice discrepancies efficiently to ensure timely payment.
• Communicate with management, Sales, and field personnel regarding problem accounts or payment issues to achieve shared goals.

Required Skills :

Preferred Skills :

Education :

Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.

Equivalent experience in collections or accounts receivable will be considered.

Education : Bachelors Degree