Client Success Manager

A company is looking for a Client Success Manager.

Key Responsibilities

Manage and grow relationships with key customers, acting as their primary point of contact

Engage proactively with customers to understand their goals and challenges, offering aligned solutions

Monitor customer health metrics and report on outcomes to leadership

Required Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related field

3+ years of experience in customer success, account management, or customer service roles

Experience in managing customer success programs and upselling strategies

Proven experience handling Level 1 and Level 2 support requests or similar technical troubleshooting

Familiarity with CRM tools and customer success platforms