Operations Manager

Job Description

Job Description

JOB SUMMARY :

The Operations Manager performs highly advanced program administration and managerial tasks and works closely with the Managing Director or Designee to plan, organize, and direct the day-to-day operations of the workforce system. Works in close collaboration with the management team to develop, implement, and assess the effectiveness of operations and service delivery to customers and ensures workforce system goals, performance and benchmarks are met. Responsible for directing the work of staff to provide exceptional customer service. Must exercise discretion and independent judgment in matters of significance to the management of the workforce system and related operations.

ESSENTIAL FUNCTIONS :

• Oversees all workforce operations and activities; coordinates the activities of the career centers for maximum efficiency in the delivery of services to customers.
• Manages the workforce system according to established policies and procedures to meet all contracted performance measures; in collaboration with other departments, works with allotted budget to serve all customers to meet contracted performance measures and expenditure benchmarks.
• Understands and applies the concept of a performance driven system.
• Develops and maintains professional relationships with all stakeholders for the benefit of the workforce system customers.
• Oversees all special projects; coordinates the activities of projects and staff for maximum efficiency in the delivery of services to customers.
• Interprets state and Board rules, regulations and policies and develops, as appropriate, operational procedures and strategies for implementation throughout the workforce system.
• Works in very close collaboration with other departments, to collect and review performance data and other relevant information and to develop, as necessary, corrective action plans, including staff and career center performance improvement plans to meet all contracted performance measures and benchmarks.
• Leads the outreach efforts; develops, monitors, and maintains meaningful partnerships for the benefit of our customers and the workforce system and collaborates with all system stakeholders; may act as a liaison / resource to community organizations.
• Identifies training and technical assistance needs for staff and provides and / or facilitates the provision of necessary tools / resources to accomplish workforce system goals.
• Collects best practices from within and outside the system and shares with all stakeholders.
• Advises, mentors, and motivates staff to achieve workforce system goals and serve customers with the most appropriate level of service while emphasizing quality customer service.
• Resourceful and takes initiative as appropriate to solve customers' needs.
• Instills respect, professionalism and customer engagement in staff when dealing with all customers.
• Contributes to ensuring the safety of customers and staff.
• Always ensures customer confidentiality and maintains the integrity of the operations in the career centers and throughout the workforce system.
• Ensures that customer complaints and requests are handled timely, in the most professional manner and according to established guidelines.
• As a member of the leadership team, convenes staff and teams to review the effectiveness of the service delivery system and the efficiency in the use of resources, and makes recommendations for improvement in the delivery of services and achieving the goals throughout the workforce system; develops a team approach to problem-solving.
• Performs other related duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES :

EDUCATION AND EXPERIENCE :

PHYSICAL DEMANDS AND WORKING CONDITIONS :

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW :

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear : to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

EEO / AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.