MUSTS :
- 2+ years of experience as either : an electrical engineer or an application engineer with electrical systems
- Bachelors degree required
- Excellent Communication
- Electrical Design
- Strong understanding of electrical systems and experience, power systems, and controls experience (products are applied to power systems and controls come into play because it’s how customers integrate the product into their systems)
- Familiar with industry standard, including NFPA 70, NEC, UL Standards, IEC standards, and other standards related to electrical equipment
- Understanding of electrical systems including single & three phase AC and DC system
PLUS :
SAP and Salesforce experience preferredAbility to read / understand schematic drawings, panel schedules and specifications preferredDAY TO DAY :
Application engineers act as the bridge between their clients and the engineer’s R&D centers typically based overseas. These professionals do not create new products, but rather modify existing technologies to the unique specifications of their customers. This role is heavily involved in conversating with people and customers.
Responsible for the creation of quotes and project proposals for all products.Actively assist internal and external stakeholders (Sales members, Reps, Customers, etc. ) with product selection, application assistance and troubleshooting.Responsible for the completion of the order validation processes for the industries and products assigned.Provides technical support (Level 2) for inquiries from internal and external stakeholders (Sales members, Reps, Customers, etc.)Ensure customer technical cases and inquiries are resolved with support of internal and external stakeholders, act as the middle-man to support organization to ensure client escalations are addressed in due time.Ensure accuracy and compliance of CRM database quality.Assist and provide input for the creation of training modules, blogs, webinars, etc.Follow all Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.