Mgr-Merchandising Support

Your Impact

The merchandising support manager owns oversight and execution for work and projects within a key functional area in the merchandising support organization. The primary responsibility of this role is to lead and develop a team of merchandising support experts to design and implement processes and projects, consult with the business, and drive process improvements within their respective functional area, ensuring timelines, deadlines, and stakeholder needs are met. Key functional areas within the merchandising support organization include operational support, communications, capacity management, and reporting. Responsibilities may vary based on the area of work.

What You Will Do

Business Relations Function :

Develop and implement a roadmap of work to include communication planning, change management, writing in multiple voices, and communication vehicle creation and maintenance and drive awareness and alignment of efforts throughout the merchandising organization.

Build and develop a team of communication subject matter experts focused on consistency and clarity and ensuring their ability to share information on task difficulty level, cost, and value to the merchandising organization and company.

Continuously assess and develop talent, set goals that support growth, and mentor staff to manage performance and meet organizational goals within the Merchandising Strategy.

Paint a compelling picture of the Lowe's mission that inspires others to action. Create a climate where associates feel valued and motivated to do their best to help Lowe's achieve its objectives.

Oversee and continuously evaluate the processes, tools and techniques used by the team. Responsible for identifying areas of inefficient or ineffective processes and leading team through developing action plans to address with intent to optimize and simplify. Facilitate the sharing of best practices across the team.

Drive alignment and collaboration between merchandising support team and cross functional partners to collect and compile feedback regarding business needs, operational tasks, obstacles, opportunities, and best practices to offer solutions that drive productivity, simplicity and efficiency across the merchandising organization.

Oversee the creation and utilization of qualitative and quantitative analytics prior to development and after implementation of new processes and technology to identify ROI, current / future state and cost savings. Share findings with merchandising support team, leadership and key partners to align all stakeholders to analysis, findings, and next steps.

Create and drive team culture of trust, credibility, taking action and working collaboratively.

Capacity & Operations Function :

Develop and implement a roadmap of work to include capacity planning, work prioritization, development of Standard Operating Procedure (SOPs) and drive awareness and alignment of efforts throughout the merchandising organization.

Build and develop a team of productivity subject matter experts focused on accuracy and efficiency and ensuring their ability to perform analysis on task difficulty level, cost and value to the merchandising organization and company.

Continuously assess and develop talent, set goals that support growth, and mentor staff to manage performance and meet organizational goals within the Merchandising Strategy.

Paint a compelling picture of the Lowe's mission that inspires others to action. Creates a climate where associates feel valued and motivated to do their best to help Lowe's achieve its objectives.

Oversee and continuously evaluate the processes, tools and techniques used by the team. Responsible for identifying areas of inefficient or ineffective processes and leading team through developing action plans to address with intent to optimize and simplify. Facilitate the sharing of best practices across the team.

Drive alignment and collaboration with key stakeholders and cross functional partners to collect and compile feedback regarding business needs, operational tasks, obstacles, opportunities, and best practices to offer solutions that drive productivity, simplicity and efficiency across the merchandising organization.

Oversee the creation and utilization of qualitative and quantitative analytics prior to development and after implementation of new processes and technology to identify ROI, current / future state and cost savings. Share findings with merchandising support team, leadership and key partners to align all stakeholders to analysis, findings, and next steps.

Create and drive team culture of trust, credibility, taking action, and working collaboratively.

Reporting Function :

Develop and implement a roadmap of work to include building report tools, analyzing data, and delivering insights that drive action to key stakeholders and drive awareness and alignment of efforts throughout the merchandising organization.

Build and develop a team of productivity subject matter experts focused on creating, compiling, and analyzing data and ensuring their ability to perform analysis on task difficulty level, cost, and value to the merchandising organization and company

Continuously assess and develop talent, set goals that support growth, and mentor staff to manage performance and meet organizational goals within the Merchandising Strategy.

Paint a compelling picture of the Lowe's mission that inspires others to action. Create a climate where associates feel valued and motivated to do their best to help Lowe's achieve its objectives.

Oversee and continuously evaluate the processes, tools and techniques used by the team. Responsible for identifying areas of inefficient or ineffective processes and leading team through developing action plans to address with intent to optimize and simplify. Facilitate the sharing of best practices across the team.

Drive alignment and collaboration with key stakeholders and cross functional partners to collect and compile feedback regarding business needs, operational tasks, obstacles, opportunities, and best practices to offer solutions that drive productivity, simplicity and efficiency across the merchandising organization.

Oversee the creation and utilization of qualitative and quantitative analytics prior to development and after implementation of new processes and technology to identify ROI, current / future state and cost savings. Shares findings with merchandising support team, leadership and key partners to align all stakeholders to analysis, findings, and next steps.

Create and drive team culture of trust, credibility, taking action and working collaboratively.

Required Qualifications

Bachelor's degree in Business, Industrial Engineering, Analytics, Communications or related field (or equivalent experience)

5-7 Years experience in merchandising, store operations, communications, business or related field

3-5 Years Experience leading teams directly or indirectly

Preferred Skills / Education

Experience managing a team with multiple priorities & projects through successful delivery and implementation.

Experience in evaluating business efficiencies and providing solutions that drive results, productivity, simplicity and efficiency.

About Lowe's

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit