Customer Service Representative

Member Service Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Winchester, VA. Position : Member Service Representative (Account Services Department)

Job Description :

To respond to inquiries and requests from members and other individuals within a 24 / 7 high volume, schedule-driven and structured contact center operation. Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and / or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Handle a call volume of 80-100+ calls daily.

Qualifications :

High School Diploma / GED required. 1-2 years of recent customer service experience working directly with customers (call center, collections, banking). Ability to work in a fast-pace high-volume call center environment. Willingness to help others and ability to navigate difficult conversations. Professional written and verbal communication skills. Strong computer knowledge and data entry / typing skills.

Schedule :

Shift times range between the hours of 2 : 30 PM - 1 : 30 AM. Monday-Saturday & Sunday-Friday (Will have 1 rotating off day during the week). MUST have a 6 day availability to work. Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Training :

Fully ONSITE - Monday- Friday, 3 : 00 PM EST-11 : 30 PM EST. NO Time Off during Training : December 29th - February 5th. Start Date : December 29th.

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests.

Job Type & Location : This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits : The pay range for this position is $19.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off / Leave (PTO, Vacation or Sick Leave).

Workplace Type : This is a hybrid position in Winchester, VA.

Application Deadline : This position is anticipated to close on Dec 1, 2025.