Executive Casino Host

Job Description

Job Description

SUMMARY :

The Casino Host enhances the growth of gaming revenues through the development of our customer base; making relationships with valued players and marketing our gaming product.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain close ties with targeted guests through personal contact by phone, email, and in person.
• Greets guests in casino and participates in casino events and promotions.
• Anticipates guests’ needs and quickly responds to requests.
• Effectively uses telemarketing, mail, email and other marketing techniques to increase visitation patterns among target customers.
• Uses sound judgment and comps in accordance with established comping procedures.
• Handles all guests in situations in a calm, professional manner.
• Maintains a high level of visibility with our guests.
• Spends time on the casino floor to sign up new players.
• Understands the competitive environment and can promote and explain the benefit features of the A-Play club.
• Understands how casinos make money and appreciates the impact of their own work on profits.
• Maintains an open line of communication with Supervisors and Managers concerning all Guest Service related issues.
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and / or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

Must be able to effectively communicate in English

Spanish highly preferred

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.

Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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