Manager - Application & End User Services

Job Description

Job Description

Job Description

The Manager, Application and End User Services (EUS) , is a key member of the Wynn Las Vegas IT Team and reports directly to the Director, IT Shared Services Operations. This position is responsible for all support analyst and technician personnel and will ensure that all daily tasks are performed by personnel in a timely manner. This position will collaborate with other IT leaders.

Essential Job Duties & Responsibilities :

• Manages the daily activities of the Application and EUS Support Department to include training, coaching, organizing, planning, and staffing operations.
• Responds to the most complex application and hardware issues for customers.  Identifies problem tickets and coordinates appropriate corrective action.
• Takes a proactive approach to identify and resolve potential issues.
• Schedules and organizes work assignments of application and EUS support team.
• Acts as a coach and mentor.
• Provides new hire application and EUS support training, in addition to documented step by step new hire IT onboarding.
• Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Contributes to the creation and modification of overall support policy and procedures.
• Manage and oversees Application and EUS Support projects / tasks and ensure on-time delivery. Timely reporting of assigned tasks for application support and EUS is vital to the success of this department.
• Works on special projects to improve operating efficiencies.
• Recommend various personnel actions including, but not limited to, coaching, hiring, performance appraisals, promotions, transfers, and vacation schedules.
• Perform other management assigned tasks as required
• Participate in the on-call incident manager rotation.

Team members in this role are successful by :

Qualifications

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.