Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) provides comprehensive support to both internal and external customers. This role works closely with the Customer Service and Sales teams and serves as a key liaison to ensure accurate order processing, timely communication, and a positive customer experience. A background in manufacturing is helpful.

Essential Duties and Responsibilities :

• Enter customer Requests for Quotes (RFQs) into the estimation system
• Process customer Purchase Orders (POs) in Toyo Tanso USA's (TTU) sales order workbench to support sales activity and ensure accurate sales reporting
• Navigate and work within company and customer systems, including IndustriOS, Ariba, Pact, GE Single Sign On, iSupplier, and internal quoting systems
• Follow up on RFQs, sales orders, customer inquiries, and internal requests to ensure timely resolution
• Collaborate with Sales and CSR team members to support customer needs and business objectives
• Perform additional duties as assigned to support department and organizational goals

Qualifications :

Toyo Tanso USA offers great benefits!

Toyo Tanso USA is an EEOC employer.