StubHub is hiring : Senior User Experience (UX) Researcher in New York

Senior User Experience (UX) Researcher

New York, NY / Los Angeles, CA

StubHub – Product Design / Full-Time / Hybrid

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub's Core Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. As the Senior User Experience Researcher for Core Experience, you will create a deep understanding and empathy for our users and deliver research insights that inform business, product, and design decisions.

Design is growing at StubHub, and this role will allow you to directly impact millions of fans who interact with our platform daily. If you’re passionate about creating world-class user experience and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you.

What You’ll Do

• Identify and prioritize research questions that drive business progress
• Design and execute research projects ranging from generative to evaluative studies
• Enable teams to gain a holistic understanding of user needs by marrying qualitative and quantitative data
• Collaborate with product teams to integrate research insights into strategic and tactical decision-making
• Measure and track the product impact on the evolution of user behavior and sentiment over time
• Establish research best practices, processes, and methodological toolkits
• Equip cross-functional partners with resources and guidance for independent research and data analysis

What You’ve Done

Exceptional in communicating user research findings, with an ability to influence strategy and decision-making

What We Offer

$185,000 - $225,000 a year

About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.For California Residents :

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