General Manager

General Manager Bowling & Recreation Center

The General Manager (GM) oversees all aspects of daily operations of Just-in-Time Recreation Center. GM is responsible for management of all staff, financial performance, customer experience, and facility maintenance. Ideal for candidates with strong leadership, initiative, and problem-solving skills that thrive in a customer focused dynamic environment.

Key Responsibilities

Operations Management

• Responsible for all daily operations of center including bowling lanes, bar, kitchen, arcade, simulators, and events.
• Direct quality food and alcohol service in compliance with state laws.
• Implement and maintain standard operating procedures (SOPs), quality controls, lane maintenance schedule, and daily checklists.
• Monitor and address facility needs including oversight of lane conditions, equipment, and cleanliness standards.
• Be a visible and approachable presence to guests, leading by example in customer service and professionalism.
• Serve as point of contact for all vendors.
• All other duties as assigned.

Leadership & Staff Management

Financial Management & Reporting

Marketing & Communications

Strategic Development

Qualifications

3+ years of management experience in hospitality preferred. Strong leadership and interpersonal skills. Proven ability to manage budgets and drive profit. Experience with food service, POS systems, scheduling software, and social media. Knowledge of bowling center operations a plus but not required. Availability to work evenings, weekends, and holidays.

Performance Goals

Maintain high customer satisfaction and repeat visitation. Grow community partnerships and customer base. Meet or exceed financial targets for sales, costs, and profit. Retain and develop a motivated, dependable team. Uphold the businesss reputation as a welcoming, family-run local gathering place.

Benefits

Paid time off (PTO) 2 weeks annually Meal and recreation discounts Professional development and industry training opportunities