Under supervision, the Credit Specialist I manages a wide variety of credit and collection functions. The Credit Specialist I will interact by phone, electronically and in person with Cross customers and Cross associates at all levels and locations and credit and risk mitigation resources including NACM members, outside Credit professionals, collection agencies and attorneys. The Credit Specialist I will be learning new skills and working with the CS II, Credit Senior or Credit Manager to develop their credit expertise.
The Credit Specialist will support the Corporate Credit Manager in maintaining our corporate objectives for collections, accounts receivable, and new account setup.
ESSENTIAL FUNCTIONS
A. Collection of Accounts Receivable
- Contact Customers directly regarding delinquent accounts via email, phone.
- Monitor the credit release screen to determine why orders are on hold and initiate the action necessary to eliminate orders being placed on hold. (collection calls for accounts that are on hold due to past due invoices, financial analysis and credit line review for accounts that are on hold due to the credit line being exceeded).
- Research and provide necessary documentation to facilitate payment
- Follow-up on commitments from customers
- Research and contact customer on payment discrepancies
B. Perform Credit Evaluations on accounts
Perform initial analysis of the information received for new accounts and evaluating established accountsCommunicate with sales staff and Credit Manager concerning "at risk" accountsMonitor credit lines and perform an annual financial review with Credit Specialist II, Credit Senior, Credit Supervisor or Credit Manager. Make recommendations for any changes to credit linesC. Communicate with customers regarding account activity
Generate a "hit list" of delinquent accounts and review with Credit Specialist II, Credit Supervisor or Credit Manager. Make recommendations for any changes to credit lines. Take the appropriate action to minimize risks.Perform new and existing account maintenance. (Establish or review credit lines, update customer master with contact information, and any information that we have available i.e. Dun's number, Fed ID etc.)Perform special invoicing - web invoicing and pro-forma invoicing as required and review with CS II, Credit Supervisor or Credit Manager.Under supervision of CS II, Credit Supervisor or Credit Manager negotiate payment arrangements as needed. Long term arrangements over 2 months should be discussed and reviewed with the Credit Manager. All efforts should be made to obtain a Promissory Note approved by the Credit Manager when a long term arrangement occurs.Answer and respond to customer calls and emails promptly (proof of deliveries, invoice copies, etc.)EDUCATION & EXPERIENCE
A. Education and Experience
High school degree required and two years college preferred0-5 years of experience as a credit specialistB. Knowledge Required
Understanding of basic accounting principles and financial analysis.PC literate in Microsoft office and G-SuiteC. Core Competencies and Cultural Cornerstones
Customer Focus - Excellent interpersonal skills at all levels of customer(internal and external) contact.Communicates Effectively - Excellent listening skills, verbal, and writtencommunication.Instills Trust - High level of integrity and understanding of businessethics.Drives Results - Good decision making and problem solving skills;analytical.Servant Leadership-serving others and fostering a collaborative teamenvironment.D. Specific Attributes
Ability to express thoughts and ideas clearly both verbally and in writing. Possess a pleasant telephone voice and manner.Above average math skillsAbility to analyze a problem and recommend a reasonable solutionPossess above average organizational skills.General negotiations skills and ability to evaluate a possible solution with the customerWilling to take personal responsibility regarding job performance and require minimal supervision.