Grievance Handler (HR)

Job Description Grievance & Labor Relations

Serve as the first point of contact for union grievance intake; triage, investigate, document, and track cases from filing through resolution. Lead discussion and resolution of grievance cases with unions and lead fact-finding. Draft employer responses, settlement agreements, and case summaries; prepare exhibits and witness lists. Maintain grievance logs, metrics, and trend analyses; brief leadership on hotspots and systemic issues to drive prevention.

CBA Compliance & Union Partnership

Interpret and apply collective bargaining agreement provisions (wage, scheduling, seniority, overtime, job bidding, leaves, safety) and relevant policies. Advise on policy application, leaves and accommodations, and corrective action; partner with legal as appropriate. Support recommendations resulting from substantiated investigations involving conduct, harassment, attendance, work performance or safety, coordinating with HRBP, Safety, and Legal.

Analytics, Governance, and Enablement

Support case management tooling and documentation standards; ensure confidentiality and non-retaliation practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.