Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities :

Set the vision and strategic plan for enterprise customers, focusing on product adoption and customer success

Develop onboarding processes and success motions, integrating data insights and content

Build and maintain relationships within customer organizations, ensuring satisfaction and driving growth

Required Qualifications :

Proven experience in customer success, account management, renewals, or sales

Experience in a technology or software company, preferably in SaaS or subscription models

Ability to drive customer retention, growth, and software adoption

Strong operational skills and experience working with executives and decision-makers

A Bachelor's degree from an accredited college or university is required