Customer Success Manager - Cisco
Atlanta StaffingAtlanta, GA, USHace 1 día
Tipo de contrato
- A tiempo completo
Descripción del trabajoExecuting against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software Managing the lifecycle of Cisco support services & software contracts including EAs Building top level customer relationships with key SHI customers to ensure a positive customer experience. Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer. Partnering with the Cisco organization to co-sell effectively across a targeted list of customers Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs. Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs Onboard customers to their Enterprise Agreement or other software subscription contracts Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal Schedule and hold Quarterly Business Reviews with customers Update customers on consumption, track issues, position services, and track service engagements Take lead and execute on tracking customer`s true-forwards and consumption for EA subscriptions Organization : Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Self-Motivation : Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Communication : Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Time Management : Can generally use time effectively and is working towards improving task prioritization and deadline management. Presenting : Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Impact and Influence : Can persuade others to consider different perspectives. Analytical Thinking : Can apply critical thinking to analyze data, identify patterns, and make basic inferences. Problem-Solving : Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Business Acumen : Can analyze financial and operational data to make informed decisions. Emotional Intelligence : Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. Results Orientation : Can set personal goals and work towards them, achieving results consistently. Multi-Tasking : Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate Completed Bachelor's Degree or relevant work experience required Ability to travel to SHI, Partner, and Customer Events 2+ years of experience in a technical, business, or sales role 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal
Cisco Customer Success Manager
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, you'll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive in our offices or yours.
Job Summary
The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI.
Role Description
Behaviors and Competencies
Skill Level Requirements
Other Requirements
The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity M / F / Disability / Protected Veteran Status
Crear una alerta de empleo para esta búsqueda
Customer Manager • Atlanta, GA, US
Ofertas relacionadas
Candidates must be great at leading people.This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, a...Mostrar másÚltima actualización: hace más de 30 días
This specific restaurant is independently owned and operated by a Whataburger franchise.Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager Location : .US Remote (preference for major metro areas in EST / CST such as New York, NY) Type : Full-time Stage : Seed-stage AI Startup Industry : B2B SaaS / Artificial Intellig...Mostrar másÚltima actualización: hace más de 30 días
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Mostrar másÚltima actualización: hace 16 días Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $14.Our benefits total rewards package available to our team includes : flexible and ful...Mostrar másÚltima actualización: hace 25 días 
Advanced Tech Commodity Specialist.We are a global climate technologies company engineered for sustainability.We create sustainable and efficient residential, commercial, and industrial spaces thro...Mostrar másÚltima actualización: hace 9 horas
The Senior Lead Cybersecurity Architect is responsible for defining the principles, standards, and design patterns to build secure products and enterprise tools for all of Cox Automotive's multi-cl...Mostrar másÚltima actualización: hace más de 30 días
The Client Success Manager will serve as a key business partner between In-Telecom and its Clients.The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”...Mostrar másÚltima actualización: hace 12 días Waystar Client Success Manager.A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify ...Mostrar másÚltima actualización: hace 9 días 
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Mostrar másÚltima actualización: hace más de 30 días
About Wattch Wattch enables observability, intelligence, and control for renewable energy systems of all types and sizes.
As an emerging leader in monitoring and control technology, we serve custome...Mostrar másÚltima actualización: hace 3 días The Project Delivery Manager II is a highly experienced team member responsible for the delivery of products and services offered to QTS clients at each of our data center facilities.The position i...Mostrar másÚltima actualización: hace 9 horas 
Gerber Collision & Glass is one of the largest collision repair companies in North America.With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United Sta...Mostrar másÚltima actualización: hace 8 horas
We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.
We help make the food supply cycle for the population more sustaina...Mostrar másÚltima actualización: hace más de 30 días
Start your career in public service JOIN OUR TEAM.Georgia Technology Authority (GTA) a Great Place to Work certified!.The Georgia Technology Authority (GTA) is currently seeking a Customer Success...Mostrar másÚltima actualización: hace 10 horas As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts.
You will work closely with internal teams to ensure that service level...Mostrar másÚltima actualización: hace 15 días Customer Success Manager (CSM) Leader.Ready to lead at scale and drive transformative impact? As an M2 Customer Success Manager (CSM) Leader at Intuit, you are at the helm of shaping the future of ...Mostrar másÚltima actualización: hace 18 días 
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada.
We provide exceptional customized service with an emp...Mostrar másÚltima actualización: hace 9 días
- Oferta promocionada
Field Service Manager
Step Up RecruitingFayetteville, GA, USA tiempo completo
Quick Apply
- Oferta promocionada
Manager
WhataburgerMcdonough, GA, USA tiempo completo
Customer Success Manager
Growth SignalsAtlanta, GA, USA tiempo completo
Quick Apply
- Oferta promocionada
Operations Manager
Georgia StaffingMarietta, GA, USA tiempo completo
- Oferta promocionada
Customer Service - Self Storage Manager
Georgia StaffingLawrenceville, GA, USA tiempo completo
- Oferta promocionada
- Nueva oferta
Technology Sourcing Manager
Veterans StaffingKennesaw, GA, USA tiempo completo
- Oferta promocionada
Senior Lead Cloud Security Architect
Cox AutomotiveRedan, GA, United StatesA tiempo completo
Client Success Manager
In-TelecomKennesaw, Georgia, USA tiempo completo
Quick Apply
- Oferta promocionada
Client Success Manager
Georgia StaffingAtlanta, GA, USA tiempo completo
- Oferta promocionada
PT Customer Experience Manager
MichaelsBuford, GA, USA tiempo completo +1
Customer Success Manager
WattchAtlanta, GA, USA tiempo completo
Quick Apply
- Oferta promocionada
- Nueva oferta
Project Delivery Manager II
Georgia StaffingSuwanee, GA, USA tiempo completo
- Oferta promocionada
- Nueva oferta
Collison Manager
The Boyd GroupDouglasville, GA, USA tiempo completo
- Oferta promocionada
Maintenance Manager
IFCOMcdonough, GA, USA tiempo completo
- Oferta promocionada
- Nueva oferta
Customer Success Manager 1 (GTA)
GeorgiaAtlanta, GA, USA tiempo completo
- Oferta promocionada
Customer Success Manager
Atlanta StaffingAtlanta, GA, USA tiempo completo
- Oferta promocionada
Senior Manager, Customer Success (Mid-Market, Premium Services)
Atlanta StaffingAtlanta, GA, USA tiempo completo
- Oferta promocionada
Solutions Success Manager
Granite TelecommunicationsAtlanta, GA, United StatesA tiempo completo