Patient Care Coordinator-Cornea

Job Description

Job Description

Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Cornea team. This is a full time opportunity Monday through Friday from 8-4 : 30PM.  This position does allow for 2-3 days remote if so desired once training has been completed. The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. They will be servicing the Cornea line of business.

Summary of Responsibilities :

The Patient Care Coordinators are responsible for the daily administrative tasks to support the needs of the practice and the providers. The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change.

Patient / MD / OD Communication :

• Provides excellent customer service.
• Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
• Documentation of patient communication in medical record.
• Problem solving as patient concerns or issues arise.
• Escalating patient concerns or questions to the Practice Manager / Supervisor when appropriate.
• Responding to Patient Gateway patient messages. Processes in-baskets in Epic between team members and providers.
• Enters orders into Epic.

Phones / Scheduling :

o Calls from the main OCB line and from specialty service line-specific direct lines.

o Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.)

General Practice Administrative tasks :

Education and Experience :

Benefits Offered :

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