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Implementation Specialist

Implementation Specialist

Azalea Health Innovations IncAtlanta, GA, US
Hace 12 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

IN SUMMARY...

Works as part of a project team to onboard new clients onto a company's products or services. At times may act as the primary point of contact to understand client needs, configure systems, provide training, offer ongoing support, and troubleshoot issues or may work on a larger project team to deliver specific build, configuration and testing activities to ensure a successful go-live.

WHAT YOU WILL DO...

  • Install, configure and build Azalea solutions (and 3rd party solutions) to meet clients' specifications
  • Communicate with clients throughout the software customization and installation process
  • Collect data and create appropriate project documentation
  • Train clients to use software products
  • Ensure the entire installation process is smooth and clients have a positive experience
  • Identify project issues and take appropriate steps to resolve them.

BACKGROUND AND SKILLS YOU WILL BRING...

  • Client Advocacy : Serving as the client's advocate, communicating their needs internally, and providing timely updates and escalations for issue resolution.
  • Technical Aptitude : Strong technical knowledge and the ability to understand and troubleshoot software systems.
  • Communication Skills : Exceptional written and verbal communication skills to effectively interact with clients and internal teams.
  • Problem-Solving : Strong analytical, critical thinking, and problem-solving abilities.
  • Customer Service : A client-friendly attitude and strong customer service skills.
  • Adaptability : The ability to adapt to changing client needs and work independently as well as in a team.
  • Industry Knowledge : Knowledge of tools, systems, or concepts (e.g., healthcare, financial services, IT) may be required.
  • Ability to travel up to 50%

    • SUCCESS LOOKS LIKE...

  • Being aggressive and taking initiative; we trust you to move the needle forward
  • Doing the job; outcomes are just as important as strategy
  • Being adaptable and amenable to meet the changes of a dynamic and evolving industry
  • Demonstrating humility; partnership and collaboration is who we are and how we operate
  • Tapping into your innovative side; conventional is not always correct

    • HOW WE INVEST IN YOU...

  • Competitive and comprehensive benefits : Coverage options to support the whole person, including full medical, dental, vision, and life insurance
  • Generous employer sponsored subsidy towards employee's medical insurance premiums
  • Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
  • Balance and flexibility : Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
  • Economic opportunity : Competitive total rewards package that offers competitive pay and advancement opportunities

    • Azalea Health's EEO Statement

    Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.

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    Implementation Specialist • Atlanta, GA, US

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