Senior Technical Support Analyst - 2nd Shift

Senior Technical Support Analyst - 2nd Shift

• This position is 2nd shift

What you will be doing :

The primary purpose of this role is providing second tier technical support for the Premier suite of web-based products. This position is responsible for solving highly complex issues directly or engaging the appropriate resources to provide accurate, timely resolution while maintaining customer satisfaction. Customer issues typically involve technical issues regarding the reports generated by the premier web-based products. This position is expected to perform detailed research through in- depth knowledge of the end-user product combined when appropriate with the creation and / or execution of SQL queries to confirm source data. This position will work closely with the premier software development team and / or Tier 2 team of specialist to determine and communicate resolution on issues which require Tier III escalation. This position will also be expected to share knowledge acquired through formal / informal training sessions with less-experienced staff. Also, this position will be responsible for assisting in process improvement initiatives and special projects as assigned.

Key Responsibilities

Responsibility #1- 50%

Second Tier Client Support

Responsibility #2 - 20%

First Tier Client Support

Responsibility #3 - 20%

Mentoring / Training

Responsibility #4 - 10%

Development Project Resource

Required Qualifications

Work Experience :

Years of Applicable Experience - 4 or more years

Education :

High School Diploma or GED (Required)

Preferred Qualifications

Experience :

Education :

Bachelor's Degree in related IT field

Additional Job Requirements :

Remain in a stationary position for prolonged periods of time

Be adaptive and change priorities quickly; meet deadlines

Attention to detail

Operate computer programs and software

Ability to communicate effectively with audiences in person and in electronic formats .

Day-to-day contact with others (co-workers and / or the public)

Making independent decisions

Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions : Remote

Travel Requirements : Travel 1-20% within the US

Physical Demands : Sedentary : Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier's internal salary range for this role is $52,000 - $78,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills / experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits :

Premier at a glance :

Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

Modern Healthcare Best in Business Awards : Consultant - Healthcare Management (2024)

The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive : Perks and discounts

Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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