Operations Coordinator

Job Description

Job Description

Description :

The Operations Coordinator provides administrative and operational support for the Operations Department. Work with Operations Manager to effectively process jobs, coordinate technicians, maintain parts information, and communicate with customers on installation / service status and updates, and other tasks as needed. Assist with day to day data entry and other necessary projects.

PAY RATE :

$19-$23 / Hour (depending on experience)

Responsibilities :

• Manage all aspects of a job ticket including planning, scheduling, coordination, communication, implementation, and service ticket closeout
• Update all tech notes and appropriate documents to each service ticket
• Manage ordering, receiving, and cycle counting for branch inventory
• Assist in approving time sheets
• Collect necessary information from technicians to bill service tickets
• Answer customer service calls, quote service rates, answer overflow customer service requests
• Follow up with customers with install or service dates via phone and email
• Complete billing in a timely manner
• Manage service ticket queue to ensure service calls are conducted within 48 hours
• Ability to manage the service schedule and service technicians to ensure maximum productivity
• Contact vendors to get RMA’s, ensure proper forms and info is filled out and put with appropriate shipping forms and label and are sent out in a timely manner
• Process returns, creating a return to a vendor or transferring to the warehouse, etc
• Sort and distribute mail, forwarding invoices and checks to our corporate office
• Maintain office supplies and order new as necessary
• Orders food and set up conference room for meetings
• Prepare and ship all necessary packages
• Run parts to technician on job sites if needed
• Other duties as assigned

Requirements :

Ability to work with customers and employees in a professional manner

High Degree of Accuracy

Ability to work efficiently & effectively other office members

Previous experience with Word, Excel and able to utilize internal technology (Email, Scanner, Copier, Calculator) and navigate the Internet

Physical Requirements :

Seeing and hearing : Read documents, computer screen, answer phones, and communicate in person

Dexterity : utilizing phone, typing, and writing

Must be able to lift, push, or pull 40-70 pounds

LANGUAGE SKILLS : Communicates effectively in both oral and written communications. Communicates with supervisors, peers, subordinates, and other Company staff; working as part of a team contributing to company goals. REASONING ABILITY : Job requires being careful about detail and thoroughness in completing work tasks. Ability to define problems collects data, establish facts, and draw conclusions drawing upon experience, research, and input from peers. This position performs multiple job tasks on a daily basis. WORK ENVIRONMENT : While performing the duties of this position; the employee may be exposed to various climates and conditions. Wearing of safety clothing and equipment may at times be required.

EDUCATION :

High School Diploma or equivalent (College Degree Preferred)

Previous administrative work (1-3 years)

SECURITY EQUIPMENT, INC. OFFERS :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Schedule :

Day shift

Monday to Friday

This is an excellent opportunity for outstanding career growth with a financially secure and growing company. SEi offers an exceptional career opportunity with a complete benefit package. Pre-employment tests required. For more information about Security Equipment, Inc. please visit our website at www.sei-security.com Job Type : Full-timeWork Location : In person