Document Imaging and Operations Lead

Job Description

Job Title : Site Leader

Summary : As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency.

Roles and Responsibilities :

• Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making.
• Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach.
• Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability.
• Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support.
• Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements.
• Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment.
• Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency.
• Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence.

Qualifications (Must Have) :

Qualifications (Nice to Have) :

In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today.

About Us

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :