Home Health Agency Scheduler

Benefits :

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This position has primary responsibility for maintaining positive relationships with caregivers and clients through staffing and scheduling services. The Client Care Coordinator must match the needs of our clients with the personalities and talents of our caregivers. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals.

1. Answers, screens, and transfers phone calls.

2. Staff cases - must be familiar with all cases, clients, and caregivers for staffing shifts. Matches caregiver with cases suited for their availability and sees that their skills are suited for client's Plan of Care (POC).

3. Must communicate very clearly via telephone, email, and / or text with caregivers to ensure caregivers understand the needs of the clients and the dates and times of their shifts.

4. Communicates with clients to update them when a new caregiver is being introduced to the case.

5. Handles / resolves client and caregiver issues, problems and scheduling changes, and requests assistance from other staff as needed.

6. Works closely with Care Managers to make requests and / or recommendations for follow-up and / or Supervisory Visit(s) from Care Manager.

7. Works closely with Recruiting team to make recommendations for recruiting needs.

8. Handles "On-Call" after business hours to ensure all calls are correctly routed and addressed in case of emergencies.

Compensation : $50,000.00 - $60,000.00 per year

Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.

Aside from the company's mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

According to the company's Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. "Our agencies hire caregivers that first and foremost align with our company's core values." Gail went on to explain that their agencies do a complete interview process of each hiring candidate. "We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills." Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. "Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients," Gail said.

According to some of the agencies' caregivers, Assisting Hands motivates their employees to give the best care possible. "They treat their caregivers with very high standards," said Fatima L. She went on to say that the company strives to provide quality care to their clients for all their individual needs. "Because of this quality care it makes a great difference to all elderly clients and their families."

Some of the other comments made by various Assisting Hands caregivers are "I applaud this company for the high standards and ethics that I have witnessed..." - Julie J.

"I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee." Kelsey L.

"What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone's needs." LaEasha G.

Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.